If the fit is off
Returns are handled by the partner store, under its policy. Three questions will tell you what to do.
1Has the pack been opened or worn?
Start a return from your orders page at the store. An unopened pack is the simplest case under most return policies.
Check the store’s policy for underwear and swimwear first. Hygiene rules there decide whether an opened pack can go back.
2Is the problem the size?
Before reordering, send us your hip measurement and the size you tried. We will read the chart with you so the second pack fits.
If something arrived damaged or different from the listing, report it on the orders page with a photo. The store arranges a replacement or a refund.
3Has the store’s return window passed?
Do it now; the window is counted from delivery, and the exact number of days is shown next to your order.
The store decides, not us. Its customer service can tell you whether anything is still possible.
What we can and cannot do
- Help you choose a size before you order
- Explain fabric and care
- Issue refunds
- Accept parcels at our postal address
- See or change an order